In trip support
Real humans. Every hour. Every moment. 365 days a year
Real human communication, not bots
Support before, during, and after the trip
Personalized handling of every case
Personal help, always
From last-minute cancellations to gate changes and lost luggage, our team is on call 24/7—real people, never bots.
We handle every unexpected event in real time and keep you informed through WhatsApp or SMS, so you’re never left wondering what’s next.
Immediate Rebooking
Flight cancelled or delayed? We rebook and confirm your new itinerary before you even ask.
Live Travel Alerts
Receive updates for gate changes, weather delays, and disruptions directly via WhatsApp or SMS.
Luggage Support
Lost baggage? We file claims, track progress, and follow up until it's back in your hands.
Discreet Assistance
Need us to notify your family or assistant? We handle sensitive communications on your behalf.
What we cover
We don’t just notify you about disruptions—we resolve them.
From airline claims to rebooking and ground transport, we manage every detail in real time. You stay focused on your business while we handle the unexpected with speed, clarity, and care.
Airline claims & compensation
We handle the entire process of filing airline compensation and claims on your behalf — for delays, cancellations, missed connections, and refunds. You won’t need to lift a finger.
Instant itinerary updates
Plans changed? We instantly rebook flights, adjust transport, and issue updated itineraries straight to your email. All documents are managed and sent with no disruption to your day.
Full incident management
Every incident — from flight changes to lost baggage — is logged, tracked, and resolved by our team. You get full transparency and zero stress while we take care of the details.
Disruption alerts
Stay ahead of the unexpected. We notify you early of strikes, severe weather, airport delays, or changing regulations — and prepare alternate arrangements when necessary.
Last-minute coordination
Whether a flight lands early or a meeting runs late, we coordinate with hotels, drivers, and providers to adapt plans in real time — ensuring a smooth experience without delays.
Aethra team is always by your side
Real presence, crisis resolution, VIP care, and continuous updates.